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For urgent inquiries: Please contact the Canada Revenue Agency.

Common Questions

Q: Can UBC TACS send me my UBC tax documents and forms?
The UBC Tax Assistance Clinic for Students is strictly a volunteer organization and we are not affiliated with UBC Administration. In order to get UBC documentation, we advise you visit the UBC Student Service Center or contact UBC Enrollment Services at Brock Hall.

Q: Could UBC TACS support filing tax returns outside the normal clinic season (ex. month of April, or before we open)?
No, the UBC TACS does not operate outside its normal clinic season. Our normal clinic season is between the end of February and March annually. Please keep in mind that our volunteers are students with exams in April. If you require assistance with your tax return before or after the TACS clinic is closed, we recommend finding another volunteer clinic in your area. You can find a list of clinics here.

Q: Does UBC TACS support filing tax returns for clients out of the region or overseas through Skype or other types of communication tools?
UBC TACS is neither permitted nor has the capacity to conduct tax returns for clients through any means of electronic communication. All tax returns by policy are done in-person as required by the Canada Revenue Agency. If you have been a previous client at the UBC Tax Assistance Clinic for Students, we suggest you log into UFile in the previous tax return year and follow how each step was taken.

Q: Where can I find other tax preparation clinics or getting help during non-tax season? 

Our clinic operates from February to April every year. If you need help with filing tax returns other than this period, visit community organizations that offer year round services. Through the Community Volunteer Income Tax Program (CVITP) of CRA, community organizations offer free tax preparation clinics for eligible individuals who have a modest income and a simple tax situation. Find the nearest community organization here.

We hope this FAQ answers your questions. If not, please contact the Canada Revenue Agency:

Canada Revenue Agency (CRA)
Canadian Residents: 1-800-959-8281 (toll free)
Non-residents/International Students: 1-800-959-8281 (toll free)